CONNECTIONS EMPLOYEE ASSISTANCE PROGRAM SERVICE SUMMARY
The reliable productivity of your team is the key concern for Connections Inc. Employee Assistance Program (EAP). Our mission is to “…support optimum productivity, team-work and healthy community in the workplace.”
This focus on EAP as an early intervention productivity tool makes Employee Assistance a value added service ahead of EAPs that are delivered primarily as an “employee benefit.” Supervisors and Managers will value Connections as the “go to solution” for employees whose personal issues divert attention from productivity and organization mission.
Employee/Dependent Assistance Services
– Three hours of local professional face-to-face assessment and problem-solution planning per problem/incident available annually for any employee or dependent.
– A dual affiliate network including credentialed mental health, family/marriage
counselors, and addictions counselors locally available to employees.
– Access to telephonic legal consultation with an attorney, credentialed in the
state of employee residence. In-person local service if recommended during initial electronic contact.
– Consultation regarding personal finances by professional consumer credit
counselors
– Elder or Dependent Adult Consult and Care/Find in 50 states
– Child Consult and Care/Find
– Special Needs Child Consult
– Adoption Information and Support Services
– Pre-Natal support
– Summer Care Consult/Find
– Web-based marriage/relationship enrichment
– Access to web-based self help information including self instructional skill-builders for personal and work-life issues
– A 24-hour toll-free hot-line accessible by any employee or dependent
– Referral to appropriate and least restrictive treatment for longer range solutions with a seamless transition to treatment covered by medical plan
– On-site professional critical incident response services for crisis at worksite.
– Employee awareness media including wallet cards, posters, paycheck flyers,
and inserts (e-mail and print) for periodical employee newsletters
– Quarterly statistical and graphic report made to contact person
Optional Services
Leadership Consultation (EFS-BRM and “EAP Plus” programs)
– “Leadership and the EAP” is a monthly supervisory newsletter (e-mail and/or print) detailing actual workplace solutions when leadership persons confront employee behaviors.
– Unlimited leadership consultation by phone/email for individual employee problems, team problems, and management or organizational development issues.
– Connections provides a “Problem Definition” telephone/e-mail consult in response to calls for organizational mediation, conflict resolution, or organizational development efforts with-in leadership teams. Following a complimentary initial telephone interview, EAP customer organizations are eligible for a written proposal/procedure for resolution. This problem specific resolution service is provided at a 30% discount off of Connections published consultation rates. (Travel and subsistence costs are not discounted).
– Unlimited access to supervisory support information at 572.72c.myftpupload.com
– Optional access to HR OneSource, a user friendly HR web-based problem solver.
– Quarterly statistical and graphic report of all leadership consultation made to contact person.
Leadership Training (“EAP Plus” Program Only)
– Leadership Orientation Education customized to organization needs by means of classroom training and/or web based training modules. These programs can meet Drug-free Workplace supervisor training requirements for employers doing employee drug/alcohol testing. Customer employers are asked to ensure that management staff, supervisors and lead staff complete this training as per program design. On-going access to orientation training is arranged for newly hired/promoted supervisors.
– Annual Leadership Development continuing education plan by means of semi-annual ninety (90) minute classroom training and/or assigned e-learning modules. Access to informal discussion and consultation can be arranged in conjunction with Leadership Development programming.
– Quarterly statistical and graphic report of all training programs made to contact person.
Brief Therapy. The brief therapy extension provides extended outpatient care under the EAP agreement. This adds additional hours of outpatient service available one time annually beyond the three EAP assessment/solution plan hours per person. There are no co-pays or additional third party paperwork for the consumer. Outpatient behavioral health services report the typical behavioral health and family problem admission is resolved in 6-8 sessions. Research shows that personal and family issues distract employees on the job, reduce efficiency, and contribute to co-morbid health costs. The EAP brief therapy focuses on the barriers to functioning thus enabling employees and family members to solve problems. The specific brief therapy treatment option can avoid involving a medical benefit plan and its corresponding costs. Interface protocol is arranged with the company’s medical benefit plan to facilitate services requiring hospitalization and other more intensive treatments.