Title: Tools and Techniques for Dealing with Problematic Work Behaviors
PURPOSE STATEMENT: Following is the Course Information Detail for Leadership Development Training Programs. As a courtesy for EAP customers, this Leadership Development course description is in a standard continuing education format.* The Leadership development series is intended to enhance the personnel supervision skills of workplace supervisors and managers.
PROGRAM SUMMARY: Many workplaces are reporting an increase in challenging encounters they are facing at work with employees, such as negative communication styles, disrespectful encounters with fellow workers, customers, and supervisors, and personal struggles that are impacting their work. While there is no one-size-fits-all solution for these situations, this year’s training will focus on providing tools and techniques so supervisors can feel better equipped to respond and intervene. This will be achieved through education, case studies, and discussion.
The observation and intervention steps for the employee distracted by chemical abuse will meet participating state requirements for an hour of drug and alcohol supervisor training in drug testing in their drug-free workplaces.
OBJECTIVES
Participants will:
- Identify problematic work behaviors that employers have experienced with employees at a high rate over the past years, including professionalism, technology issues, aggressive behavior, and personal struggles that are impacting the workplace.
- Discuss how stress and worry are at an all-time high and how this may be impacting problematic work behavior.
- Identify tools and techniques that may be effective in decreasing negative behaviors and increasing positive ones.
- Discuss in small groups different case scenarios to feel better equipped if these situations arise
- Identify work performance problems related to substance misuse and abuse
OUTLINE
Session (Hour) I:
- Identify how stress and worry have been increasing and how this is seen in the workplace
- Process work challenges and how to address them
Session (Hour) II:
- Process personal challenges and how to address them
- Identify tools and techniques which may help with some problematic work behavior
Session (Hour) III:
- Work performance problems related to substance misuse and abuse
Pre-registration: We need to be sure our conference rooms are large enough so pre-registration is required. You may e-mail Joy – ([email protected]) with the number from your organization or by calling our office at: 800-779-6125 or 712-476-2889, fax to 712-476-2464, or Register Online Now.
General public registration is $94.95 per person.
Connections Employee and Family Solutions (EFS, EFS-BRM) 30% discount registration is $65.00.
Feel free to share information for registration with colleagues at SHRM meetings or with other employers who are not currently in the Connections family of employee assistance programs.
* Professional groups with continuing education requirements can conveniently arrange for continuing education credit as needed. For managers and supervisors who desire continuing education credit, we suggest you add your leadership development schedule (date, time, & place) to the above information and submit this year’s program for continuing education (CE) credit. Sorry, Connections cannot locate CE providers or do the correspondence for approvals.