Plan and Deliver Successful Feedback: Know Yourself, Know Your Team

Purpose Statement

Connections Inc. EAP Leadership Development seminars provide workplace leaders with knowledge and skills to lead collaborative and productive teams. EAP support for risk managing behavior in the workplace means the Supervisory staff is skilled at redirecting personal problems and distractions to the EAP assessment services. EAP tools will be positioned as a realistic support system to increase functional feedback communications. Skilled supervisory feedback supports measurable business and organizational mission goals. Well done feedback strategies help leaders see themselves as a catalyst for turning talent into productivity. Necessary feedback takes into account all aspects of direct, indirect, conscious and nonconscious communication. Workplace leaders provide consistent believable feedback to motivate employees to resolve personal issues and enhance individual contributions to the work organization’s mission.
Due to the current high-profile nature of the topic, the basics of a sexually respectful environment and concurrent feedback issues will be covered. Communicating observations of counter-productive behavior and performance discrepancies connected to employee chemical abuse will be addressed. This program meets participating state drug-free workplace requirements for an hour annual update training.

Due to the current high-profile nature of the topic, the basics of a sexually respectful environment and concurrent feedback issues will be covered. Communicating observations of counter-productive behavior and performance discrepancies connected to employee chemical abuse will be addressed. This program meets participating state drug-free workplace requirements for an hour annual update training.

Objectives

Participant work-place leaders will:

  1. Understand the personal and relational components of workplace feedback
  2. See that self-awareness is essential to ‘holding up the mirror’ effectively
  3. Consciously place themselves in the catalyst role
  4. Practice performance feedback one employee at a time
  5. Identify sexual harassment & practice feedback establishing courtesy and respect
  6. Note the specialized feedback challenges related to chemical abuse

Outline:

  1. Introduction: Feedback Happens! Defining the terms
  2. The Characteristics of Workplace Feedback:
    1. A Timely Reflection of Both Facts & Acts
    2. A Well-planned Focus on Detail & Specifics
    3. It Connects Current Impact on Desired Outcomes
    4. Feedback is Inquiring
    5. Feedback is Constant, not Necessarily Verbal or Intentional
  3. Making Precision Feedback Enhances Employee Engagement
    1. Building Influence with Expressive and Receptive Communication
    2. Integrity and Intent: Speaking Louder than Word
  4. Trust is built on “What’s in Your Head, Not What is Said”
    1. Never is Feedback Not Happening
    2. The CATALYST: Supervisor as Agent
    3. Turning Talent into Performance
    4. The ‘Forgivable” Supervisor
  5. EAP Tools in Specific Feedback situations:
    1. Preventing and Responding to Sexual Harassment at Work
    2. Feedback and Addictions at Work

Annual Leadership Development Training Seminar Dates 2024

The observation and intervention steps for the employee distracted by chemical abuse will meet participating state requirements for an hour of drug and alcohol supervisor training in drug testing in their drug-free workplaces.

Leadership team members can attend at any location. Please check the times as some are a change from previous years. Pre-registration is required.

Date TIME (CST) Location Pre-Register By
Thursday, April 4 2:00 – 4:30pm Fort Dodge, IA Mar. 28, 2024
Tuesday, April 9 8:30-11:00am Hawarden, IA Mar. 26, 2024
Tuesday, May 14 8:30-11:00am Brookings, SD May 01, 2024
1:30-4:00pm Huron, SD May 01, 2024
Wednesday, June 26 9:00 am -11:30 am Creston, IA June 19, 2024

Instructor’s Vita

Andy VisserVisser, Andrew R. (Andy)

Connections Inc. EAP
925 Westview Drive
Rock Valley, IA  51247
Office Phone: 712-476-2889 or
Toll Free: 800-779-6125
Office Fax: 712-476-2464
Cell Phone: 712-540-7448
E-mail: [email protected]

Andy Visser is Senior Consultant and Chief Executive Officer of Connections Inc. Employee Assistance Program (EAP). Connections founded in 1988, is an independent, brokerage-style Employee Assistance Program serving manufacturing, healthcare, agri-business and educational organizations. Andy has specifically developed programs promoting management level usage of the EAP referral as a behavior risk management tool. He has led the Connections team to evolve employee assistance as a holistic player optimizing productivity at work while connecting employees to a broad range of helping resources.

Andy is past president of the Heartland Chapter (Nebraska, South Dakota & Western Iowa) of the Employee Assistance Professionals Association. He co-founded and served as administrator of Creative Living Center, PC a community Family, Marriage, and Mental Health counseling firm. He maintains a private psychotherapy practice. His past professional experience includes support programming for Native American youth, serving individuals in a community-based rehabilitation setting, staff training, and adult learning consultation with the Iowa Department of Public Instruction, Division of Community Colleges, and the University of Iowa Hospital Schools.

Education/Credentials: Andy obtained his Bachelor’s degree from Dordt College (1973), a Masters in Counseling Psychology from the University of South Dakota (1979.) He holds Licenses as a Mental Health Counselor in Iowa and Washington State and is a Certified Employee Assistance Professional (CEAP). Andy is National Board Certified Counselor (NBCC), a member of The Alliance for Therapeutic Choice and Scientific Integrity, the American Counseling Association, and the Employee Assistance Professionals Association